02 / CUSTOMER SUPPORT
NEED
A HAND?
Start here if you need help with an existing machine.
REPORT AN ISSUE
A FEW DETAILS
MAKE IT EASIER.
If there is a support label on the machine, use the operator contact information shown there. Have the following details ready so the operator can identify the issue.
Contact informationIdentify the machine
Note the machine ID, if displayed, and the name of the venue where the issue occurred.
Note the time
Include the date and approximate time you noticed the problem.
Describe what happened
Explain what the screen showed and what was not working. Include any displayed error message.
QUICK ANSWERS
SUPPORT FAQ.
Choose a question to see the answer.
How do I identify the right operator?
Check the machine for a support label, operator name, or contact details. The venue may also be able to identify who operates that machine.
What if I cannot find a machine ID?
Describe the venue and the machine’s position inside it. For example, “the machine beside the main entrance” can help an operator identify it.
What should I do if the machine is not responding?
Record any message on the screen and report the problem to the operator. Do not open, shake, or attempt to move the equipment.
Can I send a photo with my support message?
A photo of the displayed error or identifying label can help explain the issue. Keep payment details and other people out of the photo.
How do I ask a general company question?
Use the channels on our contact page for questions about Buzz Vending.